Amsterdam, The Netherlands
September 2024 – January 2025
@Rituals
Cosmetics
We're not here to sell you beauty, we are here to make you feel good
ABOUT
As a Customer Relations Ambassador at Rituals, I focused on creating meaningful connections with customers and strengthening the brand’s online community. Through active engagement across social media channels, I maintained a consistent and welcoming brand voice while responding to customer needs and building positive relationships. By combining customer insights with performance data, I continuously improved our approach to communication and content, contributing to a 98% customer satisfaction rate.
Social Media & Community Management
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Brand Consistency
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Communication Skills
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Problem-solving
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Creativity
Social Media & Community Management · Brand Consistency · Communication Skills · Problem-solving · · Creativity
Later, February 2025 - July 2025, I continued working at Rituals but as an International Marketing and Brand Development Intern!